Everyone was so very friendly and the customer service was top notch! I was pleasantly surprised with the process. Paul is the best. We bought another car from him years ago and will always for him first.

After reviewing this company online, I was a little concerned about bringing my car here to do service on a recall issue to my 2001 BMW 330Ci. Right away, Donald was very friendly and helpful, giving me a loaner car to run errands with for the 2-3 hours he said it would take to complete the work. After 2 1/2 hours I received a phone call from them stating that the work had been done and my car was going through a complimentary detailing and would be ready in 5-10 minutes. Upon my return Donald was busy, so he had another young lady get me the paperwork, and with no charge and a clean car I was out the door. I don't really ever take the time to write reviews, but with only 2 positive reviews on this site for the service department (and two very negative ones), I thought it was only fair to them to share my experience. Hopefully this helps anyone skeptical have the confidence that there are certainly customers of theirs that get treated quite well! -Jonathan

We were greeted immediately by steve Johnson who was professional, courteous, informative, patient, and NOT a stereotypical car salesman.At no time did he pressure us to buy and he was patient and knowledgeable about BMW. Good experience overall. Love the car. Shopped for more than 1-year and the dealership was great to work with. If you are shopping for a BMW, we recommend Steve Johnson very highly.

Great buying experience. The atmosphere was friendly and there was no sense of trying to push the car or additional sevices. THe financing package was great. Above all, there was the definite sense of just tying put us in a car that was right for us. Steve was great to work with and I will recommend him to freinds looking for a BMW. It was a different car buying experience from what I have come to expect.

I enjoyed my experience working with Robert Baylor and everything was delivered as promised. I would describe myself as a fairly demanding customer, but all of my expectations were met. Robert made the process very professional and streamlined. He spent the most time with me for the orientation of the vehicle compared to any other vehicle I have purchased. He also kept me updated throughout the entire buying process as to when the car would be available. The only reason I gave a lower score for price is that there wasn't a reduction in MSRP, and other dealerships at least did this to a certain extent. I would definitely recommend Robert Baylor and Charlottesville BMW to any of my friends and family.

Although we live near Richmond, Robert Baylor made it worth the drive to Charlottesville with his timely response and excellent customer service. He was very knowledgeable about the features of the new 328i and very thorough with our orientation of the car at delivery. Everyone at this dealership was friendly and helpful, making the entire buying experience a pleasure.

Thank you guys very much. We had a pleasant experience with everyone that we worked with. My wife and I were looking for 2 differenent vehicles and they were able to find us both one within a one week period. One was a BMW and the other was a Honda. We really liked the customer service. We had told them what we needed and they met all of our expectations. Thank you Charlottesville BMW......

This was our first experience working with a BMW dealership and Josh was awesome. I requested a certain BMW vehicle and I was able to purchase it within a few days! Everyone was very friendly and helpful! I will continue to use BMW of Charlottesville for all my further vehicle needs.

After paying nearly $2200 for an extended maintenance agreement, we found that the only thing this dealership did was reset the switch indicating it was time to change the oil. After the 100,000 mile deadline, we took our car to a mechanic who said he would be surprised if the oil was ever change as it had foam on it. All of our belts were worn to a dangerous level. Never once in the several oil change/routine maintenance visits were any of these brought to our attention. The date on the air filter state 2005 and this vehicle was purchased in 2007. After notifying a sales manager at the dealership of the aforementioned issues, his suggestion was for us to buy a new vehicle from him. No doubt BMW's are wonderful and reliable vehicles, however, I would suggest purchasing one from a dealership who stands behind and actually services the vehicle after the purchase.

What a refreshing change. Friendly, intelligent, and high integrity best describes the staff at BMW of Charlottesville. Paul was patient and thoroughly explained all aspects of my 325i. I would encourage anyone seeking a high quality car at a good price to pay a visit to Paul.